When shipping the product to us, the customer has the right to choose the shipping method they deem most appropriate, assuming responsibility for the shipping risk. However, we recommend choosing a tracked service to ensure the package's safety during transport.

In relation to the return of the product, we will send it via registered and tracked shipping, to ensure the maximum level of reliability and traceability of the package.

Delivery times for purchased products generally vary between 60 and 90 business days. The exact timeframe depends on the artists' availability, the complexity of the work, and the current demand. Each project is treated with the utmost care and attention, but please note that production times may vary based on the volume of orders being processed.

Yes, shipping costs, both for sending the product to us and for returning it to the customer, are paid by the customer. This method is common with many similar services and allows us to maintain an efficient service. We recommend using a traceable shipping method to ensure the safety of the package during transport.

Artist commissions are limited and not always available, as the artists' primary work is elsewhere and the customization service requires a significant time commitment. When commissions become available again, customers will be promptly notified via our newsletter. We kindly invite you to subscribe to receive timely updates on availability and news about our services.